CANCELLATIONS RETURNS DEFECTS LOST POLICY
There will be no refunds once the 24 hour cancellation window has passed.
PLEASE REMEMBER THIS IS HANDMADE. IF YOU HAVE AN ISSUE WITH SLIGHT IMPERFECTIONS OR NOT PERFECT TNS PLEASE DO NOT PURCHASE AS THESE ARE HANDMADE AND WILL HAVE IMPERFECTIONS AND IS CREATED BY A HUMAN NOT A MACHINE.
CANCELLATIONS: once the 24 hour window has passed i have cut your cover. it won't be trimmed till i start to create the cover but your leather has been cut. There will be exceptions BUT if your cover is not a simple 1" inch spine then i cannot make any exceptions.
RETURNS: if your cover has more than a 1" spine then your order is custom and CANNOT be returned. All other orders, you have to contact MlgandCo within the 15 day window to start the return process. You will be charged a 15% restocking fee. I put a lot of time in the designing and construction of your cover and cannot get this time back, everything in made to order and i do not keep items in stock.
LOST OR STOLEN:Everything is shipped with insurance, i am not responsible for lost items. please contact your local post office to file a claim. you can contact me to let me know but please start the claim with the tracking number your order was shipped with.
INTERNATIONAL ORDERS international orders go out first class international mail. unfortunately this doesn't provide insurance. IF insurance is needed you need to contact me and select priority shipping it starts at $30 it provides insurance. I am not responsible for lost or stolen packages. please add insurance if possible.
DEFECTS: you have a 15 day window to contact me with any defects or if theres anything wrong with your mlgandco. DEFECTS ARE NOT:hide variations or color differences, branding is not a defect and other stamps inside covers are NOT defects. a defect will be in construction, (example: spine that is not at center on tn. by more than centimeters, remember this is handmade so will have slight construction imperfections. symmetry , stitching coming undone) leather is very FRAGILE I am not responsible for wear and tear and chemical damage to the leather covers. Please use a pouch or some other type of protections for your covers.
PLEASE CONTACT ME WITH ANY QUESTIONS ABOUT LEATHERS PRIOR TO ORDERING